[JasperM]

Quote:

Originally Posted by Sew_Sumi Not to mention, we can diagnose some issues so their support team, doesn't look at the user as such a noobcake.

I partly agree with you, however I also believe it is always a good idea to contact your host first, since a host issue most of the times is quickest fixed by contacting the host.

And by the way, if some company sees their clients as "noobcakes", than they can aswell just shut it down directly, because that would be the most sad support I could imagine. Customer support should be supportive (which ofcourse has it's limits), but errors like this are thrown by the host so atleast they can tell why that specific error gets thrown. From there on, it shouldn't be hard to fix the issue on your own.

No offence to this question, I just believe it's common sense to contact your host first.