06.09.2012, 07:16
Hey,
A few years back I've tried myself at the same thing. Even though I didn't necessary specialize in SA-MP very much, quite the opposite. I figure I might as well share some of the valueable feedback I've gotten around that time.
Number 1:
The site and everything associated with your hosting company must have a professional but user-friendly design. Many of your customers will not be technical.
Number 2:
Cost. The cost must stay low at your best of abilities. I had the pleasure to work with a nice partner company back then which really helped me to provide low costs simply because they already had loads of servers, so the expenses were lower for them.
Number 3:
The support must be understanding of the problem and willing to help. I've received some very dissapointing feedback from some of my customers that they've felt alone with their problem when the Support Team simply told them that they will forward the problem to the "Technical Support". I fixed this issue by providing them with a user friendly support system where they could keep track of their questions directly and get direct support. I must admit though that the support itself was provided by the partnering company. However keeping your users aware of what is going on helps a lot. So, what's the lesson here?
TRANSPARENCY!
That's really the top number 3 problems that most people ran across. My setup was always within 5 minutes so I never had to bother with any issues there. The system worked flawlessly. I had a 24/7 support as well.
Though, nevertheless one of the biggest problems I came across is getting a steady customer base. Getting customers is not at all easy and is way underrated. My company died because the costs eventually became greater than the income.
I've kept myself short but I hope anyway that some of this helps you.
Good luck,
Extremo.
A few years back I've tried myself at the same thing. Even though I didn't necessary specialize in SA-MP very much, quite the opposite. I figure I might as well share some of the valueable feedback I've gotten around that time.
Number 1:
The site and everything associated with your hosting company must have a professional but user-friendly design. Many of your customers will not be technical.
Number 2:
Cost. The cost must stay low at your best of abilities. I had the pleasure to work with a nice partner company back then which really helped me to provide low costs simply because they already had loads of servers, so the expenses were lower for them.
Number 3:
The support must be understanding of the problem and willing to help. I've received some very dissapointing feedback from some of my customers that they've felt alone with their problem when the Support Team simply told them that they will forward the problem to the "Technical Support". I fixed this issue by providing them with a user friendly support system where they could keep track of their questions directly and get direct support. I must admit though that the support itself was provided by the partnering company. However keeping your users aware of what is going on helps a lot. So, what's the lesson here?
TRANSPARENCY!
That's really the top number 3 problems that most people ran across. My setup was always within 5 minutes so I never had to bother with any issues there. The system worked flawlessly. I had a 24/7 support as well.
Though, nevertheless one of the biggest problems I came across is getting a steady customer base. Getting customers is not at all easy and is way underrated. My company died because the costs eventually became greater than the income.
I've kept myself short but I hope anyway that some of this helps you.
Good luck,
Extremo.