12.05.2012, 23:58
Hello,
I believe I handled your ticket, the reason you received a longer response time was because it was left in my inbox and I have been on a business trip the past few weeks doing some research for our expansion plans / I don't generally handle those types of support issues.
This issue was posted about on our status page earlier today and resolved at 4PM: http://status.volt-host.com/post/229...-update-issues
I also believe you were credited the time of the ticket (3 days) even though your server was hibernated and it's actually against our policy to normally provide support with hibernated services.
I believe I handled your ticket, the reason you received a longer response time was because it was left in my inbox and I have been on a business trip the past few weeks doing some research for our expansion plans / I don't generally handle those types of support issues.
This issue was posted about on our status page earlier today and resolved at 4PM: http://status.volt-host.com/post/229...-update-issues
I also believe you were credited the time of the ticket (3 days) even though your server was hibernated and it's actually against our policy to normally provide support with hibernated services.