01.10.2011, 16:40
After ordering a product from Amazon for around Ј120, the latest postage date for the product was the 27th September. It's now the 1st October, and nothing has arrived of yet. I contacted the seller on the 29th September and still no reply from them.
I have no possible way to file a claim against him. Whilst reading the A-Z Guarantee from Amazon, they say "You will be able to file a claim after 3 days of the latest postage date". It's now 4 days after coming up to 5 days, and still cannot file a claim.
As you can see, I'm not able to select any of the reason's apart from a damaged item. The seller has not responded in 2 days since contacting him. I also ordered 3 other products on that same day which have all arrived 3 days before the latest post date. He recorded the item as "dispatched" on the 20th September, and nothing has arrived.
I'm not sure exactly what to do, I have up to the 18th December or something, however I don't really want to wait that long to get Ј120 back.
I have no possible way to file a claim against him. Whilst reading the A-Z Guarantee from Amazon, they say "You will be able to file a claim after 3 days of the latest postage date". It's now 4 days after coming up to 5 days, and still cannot file a claim.
As you can see, I'm not able to select any of the reason's apart from a damaged item. The seller has not responded in 2 days since contacting him. I also ordered 3 other products on that same day which have all arrived 3 days before the latest post date. He recorded the item as "dispatched" on the 20th September, and nothing has arrived.
I'm not sure exactly what to do, I have up to the 18th December or something, however I don't really want to wait that long to get Ј120 back.