Kingj servers down? - Printable Version
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Kingj servers down? - BigAl - 20.11.2010
My server has gone down for some reason does anyone know why my server has gone down, is there any reason for this....
Please answer... Thanks :/
EDIT: KINGJ, i had to reinstall my whole fucking server :!
Re: Kingj servers down? - Goobiiify - 20.11.2010
Have you tried contact the support on Kingj's website?
Re: Kingj servers down? - BigAl - 20.11.2010
Yes, i have, there customer service isnt good as i have posted along time ago and i have posted twice.
Re: Kingj servers down? - Calgon - 20.11.2010
Have you tried turning it on and off again?
Re: Kingj servers down? - BigAl - 20.11.2010
Yeh, i have tried that to, but nothing seems to work :/
Re: Kingj servers down? - royal_king - 20.11.2010
They may go under maintainence for some reason be patient till they fix it
Re: Kingj servers down? - Hiddos - 20.11.2010
No problems here, my server is still up and running. Had a few issues with my server going down in the past, but that was script-wise.
Re: Kingj servers down? - KingJ - 20.11.2010
Let me put a bit of context into this, the customer submitted their support ticket at 3PM. As i've been travelling, i've only just been able to respond to their ticket now at 6:40PM. This topic was posted at 4:37PM.
All in all, I don't think a 3 hour, 40 minute response time is bad. I've certainly had to wait a lot longer in other places. We always aim to reply to support tickets within 24 hours.
It also seems that the customer has decided to use the reinstall functionality on our control panel rather than being patient and letting us take a look and hence their server is now working fine. Unfortunately, because they chose to reinstall it, we cannot have a look at it and see exactly what was wrong.
I should note that this was a problem with an individual server, our player graphs show that other servers on the same physical server have maintained normal player counts all day, so it was not a server-wide problem.